Fix the “We Couldn’t Install Some Updates Because the PC Was Turned Off” Error

For any application, updates are crucial. Windows updates are essential for maintaining your PC’s safety and bug-free operation. You might receive an error message saying We couldn’t install some updates because the PC was turned off if Windows cannot update. It usually happens when the PC is shut down while the update is in progress. This post will look at solutions that will help you resolve it.

Fix the “We Couldn’t Install Some Updates Because the PC Was Turned Off” Error

Below are six methods to fix the error—We couldn’t install some updates because the PC was turned off.

  1. Run the Windows Update Troubleshooter
  2. Restart the Windows Update Service
  3. Install Update in Clean Boot State
  4. Use Microsoft Update Catalogue to Manually Install Windows
  5. Delete Windows Update Signatures

You will need admin permission to execute some of these suggestions.

We Couldnt Install Some Updates Because the PC Was Turned Off

1] Run the Windows Update Troubleshooter

A built-in utility called Windows Update Troubleshooter helps regular users fix Windows update issues. Check out how to run the Windows update troubleshooter to solve the error:

  • Open Settings > System > Troubleshoot. Click on Other troubleshooters.

Locate the Windows Update Troubleshooter from Windows Settings

  • Scroll down, locate Windows Update, and click on the Run button.

Fix Windows Update Error

It will start detecting any existing problems. If any problems exist, it will show the error after the scan is complete, and you can follow the on-screen instructions to solve the error. Check to see if We couldn’t install some updates because the PC was turned off problem still occurs by restarting your computer and attempting to update Windows.

2] Restart the Windows Update Service

Restarting your Windows Update service when you encounter this error message is always a better option. This service is responsible for getting the updates from Microsoft’s servers and installing them on your computer.

Therefore, it can result in various update process issues, like the one you are experiencing if the service has been unresponsive or encountered any other problems. The Windows Services window makes it simple to restart the service. Follow the directions below to restart Windows Update Service:

  • Press the Windows key + R to open the Run dialogue box, type services.msc, and press OK to open the Services window.
  • Scroll down, locate the Windows Update service, and double-click on it to open its properties.

Open Windows Update Services

  • Click the Stop button in the Properties window to stop the service.
  • To restart the service, click the Start button after it is stopped.

Start and Stop Windows Update Services

Now, update Windows again after you have restarted the entire process to check whether the error still exists.

3] Perform a Clean Boot

If the previous fixes do not work, try this solution to clean-boot your computer to figure out what is wrong. A third-party program running in the background may keep Windows Update from receiving the updates. This is how you reboot your PC:

  • Press the Windows key + R to open the Run dialogue box, type msconfig, and click OK to open the System Configuration window.
  • Click on the Services tab and click the check box next to Hide all Microsoft services to enable it.

Hide All Microsoft Services

  • To stop all third-party services, click the Disable all button and click Apply to save the changes. After that, only Microsoft-related services will remain active, and all other services from third parties will be hidden.
  • Go to the Startup tab now, and then select Open Task Manager. You will then navigate to the task manager.

Open Task Manager

  • Select each service individually, then click the Disable button. You can now attempt installing updates by restarting your computer. If it functions correctly, it means that a particular service or application is the cause of this issue.
  • You can restart Task Manager and try to enable every application one at a time to observe its actions. After that, you can identify the problematic application.

Now, check and see if the error We couldn’t install some updates because the PC was turned off is still present or not.

4] Use Microsoft Update Catalogue to Manually Install Windows

You can manually install the problematic update to help you solve the problem. Please search for the update in the Microsoft Update Catalogue, download it, and launch the installer to complete this process. Follow the steps below to install Windows manually:

  • Open Windows Settings and navigate to Windows Update > Update history.

Choose Update History From Windows Settings

  • Copy the Windows Update package’s latest KB number and navigate to Microsoft Update Catalogue.
  • Paste the Windows Update package’s KB number in the Search box and press Enter.
  • Click the Download button to bring up a pop-up window. To download the .msu file, click the link in the pop-up box.

Windows will install the new update when you double-click the .msu file after the file has finished downloading. After that, the Windows can’t install updates” problem should get resolved.

5] Delete Windows Update Signatures

Before installing an update, the necessary files are downloaded and stored on your system. The signatures of the Windows update and the downloaded files are kept in a folder called catroot2. The installation process is then helped by the usage of these signatures.

There is a possibility that the contents of the catroot2 folder are damaged if an update is interrupted while it is downloading. If this is the case, you cannot apply the update to your system, and you must delete these files before trying to install the update again.

Also, SoftwareDistribution, which is used to store files required for the update temporarily, is another crucial component of the Windows update.

Here, we will rename the catroot2 and SoftwareDistribution folders, forcing Windows to download the data again. Your system will not face any problems and is perfectly safe. It may be able to resolve any problems you may have with Windows updates. Follow the procedures below to achieve this:

  • Open Windows Terminal as an administrator.
  • Now, type or copy and paste each of the following commands one at a time and press Enter to execute each one of them.
    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    Ren C:\Windows\System32\catroot2 Catroot2.old
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver
  • This will rename the catroot2 and SoftwareDistribution folders and reset the Windows update services.

Once you are done, go ahead and begin the update process once more. See if the error still appears.


Installing the most recent updates is crucial for several reasons, including the fact that they provide the newest security patches, bug fixes, and feature improvements that keep your system secure. Update issues can still be inconvenient, especially if it is not evident from the error code what might be the cause.

In other words, you can find helpful answers on this page if you are seeing the We couldn’t install some updates because the PC was turned off error and are unaware of how to address it. Additionally, you should frequently back up your system to protect it.


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