How to Fix Problems Signing into the Xbox App

The Xbox application on a Windows PC offers a lot of functionality, including support for accessing the activity feed, Xbox Live friends and messages, manage their party, watch saved Game DVR clips, browse OneGuide, view their achievements, and much more. However, there are a couple of issues or errors users run into while using the application. This post will guide you on how you can fix problems Signing in to the Xbox App in Windows 10.

how to fix problems signing into the xbox app

How to Fix Problems Signing in to the Xbox App

There might be various reasons behind the issue befalling with the application, be it either with signing in, the app not loading, or anything else. Here’s a compiled list of all the methods one could try to solve the problem.

  1. Fix Issues with Sign-in
  2. Clear Xbox App Cache
  3. Restart Xbox Services
  4. Adjust time to change automatically
  5. Remove Microsoft Account

You will need admin permission for some of the methods.

1] Fix Issues with Sign-in

If you have recently made changes to your Microsoft or Xbox account or changed its password, logging out and logging in back again is the first step to perform. You’ll be prompted with an error message stating the password has been changed, and you’ll be left with no options other than entering your new password or try resetting it.

2] Clear Xbox App Cache

Clear Xbox App Cache

If there’s no clear error message, warning or the application refuses to startup or behaves unexpectedly, clearing the cache might help. Here’s how to clear the cache of the Xbox App:

  • Start by opening the Run Dialog using the Start Search Box or pressing Win + R on the keyboard.
  • Next, type in the below-mentioned path and press Enter:
  • On this page, locate and delete the file AuthStateCache.dat along with any other files or folders present.
  • With this done, try relaunching the application to check whether this fixes the tissue.

3] Restart Xbox Services

Restart Xbox App Services

Similar to any other Windows application, the Xbox app also does rely on a set of services to function. If there’s some issue or the service isn’t able to start, that might be the reason behind the application causing troubles. Here’s how to restart the Xbox services:

  • In the Start Search Box, type in services.msc and choose the main listed result.
  • Here, locate any of the below mentioned four services, right-click and choose Restart.
    • Xbox Accessory Management services
    • Xbox Live Auth Manager
    • Xbox Live Game Save
    • Xbox Live networking service.

4] Adjust Time to Change Automatically

Set Time Automatically in Windows

Since the Xbox application relies on Windows’ set time, the application doesn’t work when the date and time are set incorrectly. This error might be frequent if you travel a lot between regions. Here’s how to adjust the time to change automatically in Windows:

  • Open the Settings Panel in Windows 10 (Win + I)
  • Navigate to Time and Language – > Date and Time
  • Here, toggle on the option stating Set Time Automatically and Set Timezone automatically.
  • Restart your computer, and try checking if this happens to solve the issue.

5] Remove Microsoft Account

Remove Microsoft Account

If none of the above-mentioned methods tends to work, the last option that remains is to remove and later re-add the connected Microsoft account. One might be facing this issue if there are multiple Microsoft accounts logged in on the computer.

  • Open the Settings Panel (Win + I) and navigate to the Accounts section.
  • Next, move to Email and Accounts -> Accounts used by other apps and then Choose the Microsoft account logged in with the Xbox app, remove it from the computer.
  • Now, head back over to the Xbox application, and try logging in with the same account.

With that said, how often do you use the Xbox app on your Windows computer? Do let us know by dropping a comment down below.


  1. I have been using my password correctly for a long time its Microsoft that is the main problems
    Microsoft is the cause of the mistakes as it does not work.


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