How to Use Get Help App in Windows

Get Help is an app built into Windows that lets you get help, and solutions, run troubleshooters, contact support, and resolve issues related to Windows, hardware components, and applications. While the app is handy, learning how to use the Get Help app in Windows is essential to reap its benefits. This article will tell you how to use the Get Help app in Windows. It is available for Windows 11, Windows 10, and upcoming versions of Windows.

How to use Get Help app in Windows

How to Use Get Help App in Windows

You can use the Get Help app on Windows to find solutions and run troubleshooters for most issues related to your Windows PC. In this section, we are going to cover the following:

  1. Find Solutions for Your Problems
  2. Run Troubleshooters for Common Issues
  3. Contact Windows Support

This works for any user,  but when running an advanced troubleshooter, the PC may ask you admin pin or password.

1] How to Use Get Help App to Find Solutions for Your Problems

To use the Get Help app to find solutions for your problems, follow these steps:

  • Open the Get Help app by searching for it using Windows search or the Start menu. Alternatively, you can open it from Settings.
  • In the Get Help app, you will see a search box where you can type or speak your question or keywords. For e.g., you can search how to update a device driver or how to fix a blue screen of death error.

Search Box in Get Help App For Windows

  • Now, the app will display a list of Self-help articles. Open the one that matches your issue the most and read the instructions.

Self Help Articles In The Get Help App For Windows

2] How to Use Get Help App to Run Troubleshooters for Common Issues

Microsoft is deprecating traditional troubleshooters and redirecting users to the Get Help app for most issues and troubleshooting. Here’s how you can use the Get Help app to run troubleshooters for common issues:

  • Open the Get Help app on your PC by searching for it in the Start menu.
  • Now, in the search box, type Troubleshoot, followed by the name of the component you’re facing issues with. For e.g., if you’re facing issues with your keyboard, type Troubleshoot keyboard.

Troubleshooting keyboard in get help app for Windows

  • Once you search for the troubleshooter, a list of several self-help articles and a few questions will appear. To get instructions for fixing the issue, answer the questions to the best of your knowledge.

Running Keybaord Troubleshooter For Get Help App On Windows

  • You will then be presented with possible solutions based on your answers. You can also get alternate solutions from the Get Help app if the solutions don’t work.

3] How to Contact Windows Support Using the Get Help App?

If, after running the troubleshooters and going through the self-help articles, the issue still persists, you can reach out to the Microsoft support team through chat or call, all through the Get Help app. Here’s how to do it:

  • Open the Get Help app and search for your query.
  • You’ll also see a Contact Support button at the bottom when the results are displayed. Click on it. Now, you will be asked to describe where the issue is arising from by answering two questions.

Contact Support Button In the Get Help app

  • After this, you will be presented with two options, i.e., chat with the Microsoft support team or Get on a call with them. The call support feature is only available to Microsoft 365 subscribed users. If you are one, the option will automatically be enabled for you. If not, proceed with the Chat option.

Contact Support Options In Get Help app for Windows

  • A browser window will open, displaying your number in the queue for support.

Microsoft Support Waiting Line

  • As soon as your turn comes, the chat window will open. You can then chat with the Microsoft support agent to get your issue fixed.

Microsoft chat support Windows


In this article, we learned how to use the Get Help app in Windows to find solutions, run troubleshooters and get in touch with the Microsoft support team. Microsoft has always been keen on ensuring a smooth user experience, and with the Get Help app replacing traditional troubleshooters and help options, it is taking a step further in that direction. We hope you found the article to be insightful. Please make sure that you share it with everyone.

What Are the Benefits of Using the Get Help App?

The Get Help app is convenient for getting help with Windows. It helps you find solutions for your problems by searching for topics or articles, contacting Microsoft support by chat or phone, and running troubleshooters for common issues. The Get Help app can save time and effort and improve your Windows experience.

Why Is Microsoft Deprecating Old Troubleshooters?

Microsoft is deprecating the old troubleshooters based on the Microsoft Support Diagnostic Tool (MSDT) platform. Hackers have exploited MSDT to run remote code execution attacks on Windows devices. Microsoft is replacing the old troubleshooters with the new Get Help app that provides more effective and secure troubleshooting solutions. The deprecation process will occur over the next three years and affect Windows 11 devices running the next release and later.


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