The Windows media player has been a crucial part of the whole Windows experience since the launch of Windows 7, up till the latest versions. It provides advanced functionalities over the newer, more polished Windows 11 media player, like DVD burning or other functionalities like Music sync. Facing issues with the legacy Windows media player is more common as it is not in active development. In this article, we will learn how to use the Windows media player troubleshooter in the Get Help app on Windows.
What Is Windows Media Player Troubleshooter, and What Issues Can It Solve?
Troubleshooters are specifically designed utilities, pre-installed in the Windows operating system, that can diagnose, fix, and suggest fixes to problems related to the operating system and its components.
The Windows Media Player troubleshooter or the Get help with Windows Media Player in Windows helps fix Legacy Windows Media Player issues. It works by scanning for incompatible video codecs, corrupt files, DVD driver issues, and other methods to fix and suggest some measures. Here are the issues that it can solve:
- The player does not open or respond
- The player does not play the file or disc
- The player displays an error message or code
- The player has poor sound or video quality
- The player does not recognize the device or library
Now that you have a fair idea of the Windows media player troubleshooter and what issues it can solve let’s learn how to use Windows media player troubleshooter in the Get Help app on Windows 11 and Windows 10.
How to use Windows Media Player Troubleshooter in the Get Help app on Windows
Microsoft’s Get Help app is another step in ensuring the smoothest user experience. The app now serves as the one-stop for all the solutions, fixes, troubleshooters, and support options related to Windows components and the operating system.
The app will soon be replacing traditional troubleshooters. Here’s how to use the Windows Media player troubleshooter in the Get Help app on Windows in Troubleshooting Windows media player
- Open the Get Help app in Windows by searching for it in Windows Start or Search.
- On the homepage of the app, search Troubleshoot Windows Media Player issues.
- Now, the app will ask for your consent to run automatic diagnostics, click yes.
- The app will run a diagnostic and undergo a series of fixes for the diagnosed issues.
- Windows media player should be up and working now.
- If the issues persist, you can refer to the self-help articles provided right below the troubleshooter.
- Additionally, you can reach out to the Microsoft support team by clicking the Contact Support button in the bottom left corner.
- Chat and Call support methods are available on the Contact support page. However, the option for on-call support can only be accessed by Microsoft 365 subscribers.
And that’s it. That’s how you troubleshoot issues with the Windows media player in the Get Help app on Windows.
In this article, we learned how to use the Windows media player troubleshooter in the Get Help app on Windows. Microsoft has always ensured that the correct information and support on Windows is available to the users for the best experience. With the Get Help app, it goes even further to ensure that. If you found the article to be helpful, please make sure that you share it with everyone.
How To Use The Legacy Windows Media Player In Windows 11?
To install the legacy Windows Media Player on Windows 11, go to Settings, click Apps, select Optional Features, then View Features. Type in Windows Media Player Legacy, choose it when it appears, and click Next. Click Install. Once installed, you can launch it from the Start menu or Windows Tools. You can also make it the default media player in Settings under Default Apps.
What Is the Difference Between New and Legacy Windows Media Player?
The new Media Player app for Windows 11 is modern and sleek, replacing the Groove Music app. It has a full-featured music library, a dedicated playback view, and full support for local video collection. The legacy Windows Media Player is an older and classic app not included by default in Windows 10/11 N editions. It has a simple interface, a media guide, and advanced features like sync and burn.