HP Laptop Won’t Turn on Or Charge

Have you ever encountered your HP laptop not turning on or charging even when your cable is plugged in? It is not entirely unique, as many HP laptop users have repeatedly reported the same problem. This problem can be caused due to a variety of reasons, and there are different fixes for each of them. In this article, we will learn how to fix an HP laptop that won’t turn on or charge. But before that, let’s know what causes the issue in the first place.

HP Laptop Won't Turn on Or Charge

Why Does Your HP Laptop Not Turn On Or Charge?

There can be varying reasons for your HP laptop not turning on or charging depending on the build, hardware, and software components of your HP laptop. Here are some of the common reasons for your HP laptop not turning on or charging:

  • Faulty motherboard: The motherboard is the main circuit board that connects all the hardware components of your laptop, such as the CPU, RAM, hard drive, and graphics card. If the motherboard is damaged, short-circuited, or corrupted, the computer may not boot or charge properly.
  • Software issues: The software that controls the laptop’s functions, such as the BIOS (Basic Input Output System), the drivers, and the operating system, may be outdated, incompatible, or corrupted, preventing the laptop from turning on or charging.
  • Faulty power cord: The power cord that connects your laptop to the power outlet may be damaged, frayed, or loose, preventing the computer from receiving enough power to start or charge.
  • Faulty battery: The battery that stores the power for your laptop may be worn out, swollen, or defective, preventing the computer from holding a charge or turning on.

Now that you know the causes behind your HP laptop not turning on or charging, let’s learn how to fix it.

How To Fix HP Laptop Won’t Turn On Or Charge

In this section of the article, we will look at some fixes targeted to specific issues that cause HP laptops not to turn on or charge. Here’s all that’s covered:

  1. Perform a Hard Reset
  2. Test for Hardware Failures (Using HP PC Hardware Diagnostics)
  3. Update Bios and Drivers
  4. Replace the Battery or Power Cord

Let’s now proceed with learning about each of these methods in detail:

1] Perform A Hard Reset

Performing a hard reset on a device resets many settings in the PC and helps fix issues that don’t have a particularly recognizable cause. Here’s how to perform a hard reset on your HP laptop to improve the not turning on or charging issue:

  • Disconnect all the unnecessary peripheral devices from your laptop. Disconnect the AC adapter, and remove the battery. (If the battery isn’t removable, skip the remove the battery part)
  • Once disconnected, press the Power button for 15 seconds to drain residual charges. At this point, your battery should be drained out.
  • Wait a minute, then reconnect the AC adapter and boot your HP laptop by pressing the power button.
  • If you are faced with a Startup menu, find the Start Windows Normally option, select it using the keyboard keys, and then press enter.

2] Test for Hardware Failures (Using HP PC Hardware Diagnostics)

HP laptops come equipped with a bunch of utilities. One such utility is HP PC Hardware Diagnostics. This utility is used to diagnose issues with your hardware and even helps you troubleshoot. Here’s how to use HP PC hardware diagnostics to run system tests:

  • If you can log in to your PC, go to the start menu to search for HP PC hardware diagnostics and open it.
  • You will see a system tests option in the software; open it and run a fast test. If your PC passes the test, then run an extensive test. Running System Tests In HP LaptopAll system passed on HP laptops
  • If any issues are diagnosed, you can troubleshoot, and if they still aren’t fixed, it is time for you to make a service center visit.
  • If you cannot log in to your PC during boot, press the ESC key repeatedly, and when the menu appears, press the f2 key.
  • This will open the HP PC Hardware Diagnostics (UEFI) menu. Once opened, Click Fast Test>Run Once. 
  • Once the test is completed, note the 24-digit failure ID and contact HP customer service to fix the issues.

3] Update BIOS and Drivers

BIOS or UEFI is the first software to run after your computer boots up. This facilitates the booting up the Operating system and every other important component of your PC. If the BIOS is outdated or buggy, you will face this issue:

  • Visit the HP Software and Driver download website for laptops.
  • Enter your model number on the website, then download the BIOS for your respective laptop model.HP laptop BIOS Update Download
  • Once downloaded, this will open the HP support assistant software, follow the onscreen instructions, and update your drivers. HP Bios Update

4] Replace the Battery or Power Cord

If none of these methods work, the real culprit behind the issue can be the battery or power cord. To rule out the battery issue, connect a supported charger from another HP laptop and see if your computer turns on and works. If the laptop works, then the fault is with the charger. In either of the cases, you will have to visit the authorized service center for a replacement. Getting a complete diagnostic of your HP laptop is helpful for a smooth experience.


In this article, we learned how to fix an HP Laptop that won’t turn on or charge issue. If you encounter frequent issues with your HP laptop, seeking professional support is always recommended. We hope you found the article to be helpful. Please make sure that you share it with everyone.


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